At Calinéa, your satisfaction is our priority. We are committed to providing a transparent and secure shopping experience. This policy defines the conditions applicable to returns, exchanges, and refunds.
By finalizing your order on chezcalinea.fr, you acknowledge that you have read and accepted this return and refund policy in its entirety.
You have a period of 30 days after receiving your order to test your Calinéa product and, if applicable, request a return.
This guarantee allows you to be fully refunded for the price of the product, subject to compliance with all the conditions defined below. It does not cover return shipping costs, which remain the exclusive responsibility of the customer, except in the case of a defective product or a delivery error attributable to Calinéa.
To be eligible for a return and refund, all of the following conditions must be met:
⚠️ Without a valid tracking number, no refund can be issued. The tracking number serves as the only proof of shipment and delivery of the return accepted by Calinéa.
Return shipping costs are entirely the responsibility of the customer, except in the following cases:
Only in these cases will Calinéa cover the return shipping costs after validation by our customer service team.
Before any shipment, it is mandatory to contact our customer service team:
📩 contact@chezcalinea.fr
No return will be accepted without prior validation from our team. The return address will be provided to you via email after your request is accepted. Any package sent back without prior agreement will be refused and returned to the sender.
Upon receipt and inspection of the returned product:
📌 No refund will be processed without proof of return including a tracking number confirming the delivery of the package to our warehouse.
In the event of a product being defective or damaged upon receipt, a free exchange will be offered. The request must be made within 7 days of receipt by contacting our customer service at contact@chezcalinea.fr with a photo of the defect as supporting evidence.
The following products are not eligible for return or refund:
Packages indicated as delivered by the carrier are not eligible for a refund or replacement, unless there is formal evidence to the contrary validated by our customer service team within 7 days following the indicated delivery date.
Calinéa reserves the right to refuse any return or refund in cases of proven fraud, false statements, manifest abuse, or disrespectful behavior toward our team. Where applicable, such facts may be reported to the relevant authorities. Any unjustified attempt at a chargeback when a valid refund has been refused due to the non-return of the product will be contested and documented with the relevant organizations.
Certain textile labels are intentionally removed to improve user comfort. Legal information is provided digitally or directly inside the package.
Calinéa reserves the right to modify this policy at any time. The applicable conditions are those in effect at the time of the order, unless otherwise required by law. In the event of a change, the new version will be published on this page with the update date.
Last update: March 1, 2026
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