Shipping Policy

Shipping and Delivery Policy

At Calinéa, we do our best to ensure your order arrives quickly and safely. Here is everything you need to know about our shipping timelines and conditions.

Last updated: March 1, 2026

1. Delivery Areas

We currently ship to the following countries:

  • Metropolitan France
  • Belgium
  • Switzerland
  • Luxembourg
  • Canada

For delivery to any other country, please contact us at contact@chezcalinea.fr before placing your order. We will review your request as soon as possible.

⚠️ Calinéa does not ship to French overseas territories (DOM-TOM) unless otherwise expressly stated.

2. Processing Times

Orders are processed and shipped within 1 to 3 business days following payment confirmation.

You will receive a shipping confirmation email containing your tracking number as soon as your package is picked up by the carrier.

Orders placed on weekends or holidays are processed on the next business day.

3. Delivery Times

Destination Estimated Time
Metropolitan France 5 to 9 business days
Belgium 5 to 9 business days
Switzerland 7 to 9 business days
Luxembourg 5 to 9 business days
Canada 8 to 12 business days

These delivery times are estimates starting from the date of shipment. They may vary depending on the carriers, peak periods (holidays, sales), exceptional weather conditions, or customs inspections.

⚠️ In the event of a delay, we recommend waiting 30 calendar days after the shipping date before contacting our customer service for a carrier investigation.

4. Shipping Costs

Option Rate
Standard Delivery Free
Package Protection (loss and theft) €2.99

Package protection is optional. It covers cases of loss or theft during transit. Without this option, Calinéa cannot guarantee a replacement or refund for packages declared lost by the carrier.

5. Carriers

Calinéa works with recognized international carriers to ensure the delivery of your orders. The carrier is selected based on your delivery country and availability at the time of shipment.

Calinéa operates through logistics partners. Packages may be shipped from warehouses located outside of France. This does not affect product quality or stated delivery times.

6. Order Tracking

A tracking number is sent to you by email as soon as your order is shipped. You can track your package at any time via the link provided in that email.

If you have not received a tracking number within 5 business days of placing your order, please check your spam folder and then contact us at contact@chezcalinea.fr.

7. Damaged Package Upon Receipt

If your package arrives damaged, please contact us within 48 hours of receipt at contact@chezcalinea.fr by attaching:

  • Photos of the damaged package
  • Photos of the damaged product
  • Your order number

After this 48-hour period, Calinéa cannot guarantee that a claim can be filed with the carrier.

8. Lost or Not Received Package

A package is considered lost after 30 calendar days without tracking movement for France and Belgium, and after 45 days for Switzerland, Luxembourg, and Canada.

In the event of proven loss:

  • If you purchased package protection, a replacement or refund will be offered within 5 to 7 business days after confirmation.
  • If you did not purchase package protection, an investigation will be opened with the carrier. Calinéa cannot be held responsible for losses occurring after handover to the carrier.

⚠️ Packages marked as delivered by the carrier are considered received. In the event of a dispute, proof of non-receipt will be required.

9. Customs Delays

For deliveries to Switzerland and Canada, customs duties or import taxes may be applied by local authorities. These fees are the sole responsibility of the recipient. Calinéa has no control over these fees and cannot predict or reimburse them.

10. Contact

For any questions regarding your shipping or tracking your order:

Email: contact@chezcalinea.fr Response time: within 24 to 48 business hours