Terms of Sale

Welcome to chezcalinea.fr. By placing an order on our site, you accept these General Terms and Conditions of Sale (T&Cs) without reservation. We invite you to read them carefully before making any purchase.

Last updated: March 1, 2026


1. Seller identification

Company Name: CALINEA LLP Company Number: OC459841 Legal Form: Limited Liability Partnership (LLP) — English law Registered Office: 24-26 Arcadia Avenue Fin009, London, N3 2JU, United Kingdom Email: contact@chezcalinea.fr Website: www.chezcalinea.fr


2. Products

Our products are described with the greatest care. The photographs and visuals presented on the site are provided for illustrative purposes and may differ slightly from the final product, particularly regarding colors depending on your screen's display settings.

Calinéa reserves the right to modify its product range, their features, and their prices at any time, without prior notice.


3. Orders

Any order placed on chezcalinea.fr implies full and unconditional acceptance of these T&Cs as well as our Returns and Refunds Policy.

The ordering process is as follows:

  • Product selection and addition to the cart
  • Validation of the cart and entry of delivery information
  • Choice of payment method and final validation
  • Receipt of an order confirmation email

The order is considered firm and final upon payment validation. Calinéa reserves the right to cancel any order in the event of suspected fraud, obvious pricing error, or stock outage, in which case the customer will be fully refunded.


4. Price and payment

The prices displayed on chezcalinea.fr are indicated in euros, inclusive of all taxes (TTC).

Payments are secured via our authorized partners Stripe and PayPal. No banking data is stored on our servers.

Calinéa reserves the right to change its prices at any time. The applicable prices are those displayed at the time of order validation.


5. Delivery

We deliver to the following countries: France, Belgium, Switzerland, and Canada.

Estimated delivery times are 6 to 12 business days from order confirmation. These times are given as an indication and may vary depending on carriers, busy periods, or logistical incidents beyond our control.

Calinéa cannot be held responsible for delays attributable to carriers, customs services, or any other external factor.

Delivery costs are calculated and displayed at the time of ordering, before payment validation.

⚠️ Parcels marked as delivered by the carrier are considered received. In case of a problem, contact us within 7 days of the indicated delivery date.


6. Legal right of withdrawal

In accordance with Article L.221-18 of the Consumer Code, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.

To exercise this right, contact us at contact@chezcalinea.fr within this period. Return costs in the context of the legal right of withdrawal are the responsibility of the customer.

The refund will be made within 14 days following the receipt of the returned product in good condition.

Exceptions to the right of withdrawal:

  • Unsealed personal hygiene products (earplugs)
  • Digital products whose supply has begun with your agreement

7. Returns and refunds

In addition to the legal right of withdrawal, Calinéa offers a 30-night Guarantee allowing you to return your product within 30 days of receipt, subject to compliance with all conditions defined in our Returns and Refunds Policy available at the following address: chezcalinea.fr/pages/politique-de-retour-et-de-remboursement

Essential points:

  • Return costs are the responsibility of the customer unless the product is defective
  • Any return must be made with a valid tracking number
  • No returns will be accepted without prior validation from our customer service
  • By placing an order, you acknowledge having read and accepted our entire returns policy

8. Liability

Calinéa strives to provide products that comply with the descriptions published on its site. Outside of cases provided for by law, Calinéa cannot be held responsible for indirect damages resulting from the use of its products.

Calinéa operates via logistics partners for the shipment of its orders. Announced times are indicative. Calinéa cannot be held responsible for delays or losses attributable to carriers or customs services.


9. Personal data

Personal data collected during your order is used exclusively for the processing thereof, customer service management, and, with your consent, the sending of commercial communications.

This data is never sold to third parties. In accordance with the GDPR, you have the right to access, rectify, oppose, and delete your data by contacting: contact@chezcalinea.fr

For more information, consult our Privacy Policy on our site.


10. Intellectual property

All content on the chezcalinea.fr site is protected by copyright and intellectual property. Any reproduction or use without prior written authorization from Calinéa is strictly prohibited.


11. Mediation and disputes

In case of dispute, we invite you to contact us as a priority at contact@chezcalinea.fr. We commit to responding within 72 business hours.

In the absence of an amicable resolution within 60 days, the consumer may use an approved mediation service free of charge or the European online dispute resolution platform: https://ec.europa.eu/consumers/odr

These T&Cs are subject to French law for any dispute involving a consumer residing in France.


12. Modifications to the T&Cs

Calinéa reserves the right to modify these T&Cs at any time. The applicable conditions are those in force at the time of order validation.


By validating your order on chezcalinea.fr, you confirm that you have read, understood, and accepted the entirety of these General Terms and Conditions of Sale.