Last updated: May 25, 2025
At Calinéa, we do our very best to make sure your order arrives quickly, safely, and with all the care it deserves. Here are the details of our shipping policy:
1. Shipping areas
We ship to France, Switzerland, Belgium, Canada, Luxembourg and to certain countries in the European Union.
📍 Outside our shipping area? Email us at contact@chezcalinea.fr and we'll find a solution for you.
2. Processing times
🕒 Orders are prepared and shipped within 1 to 2 business days after payment is confirmed.
📬 You'll receive an email with a tracking number as soon as your order ships.
3. Shipping options & delivery times
France, Switzerland, Canada, Luxembourg and Belgium:
🚚 Standard Shipping: 6 to 9 business days
Other European Union countries:
📦 Estimated delivery of 6 to 9 business days, depending on the country.
📝 Delivery times may vary depending on the carrier or exceptional circumstances (peak periods, strikes, weather…).
⏳ Important:
Some parcels may occasionally be delayed for reasons beyond our control.
👉 We recommend waiting at least 30 days after your order ships before requesting a refund or replacement.
4. Shipping costs
5. Carriers
We work with reliable carriers to guarantee fast, tracked delivery.
6. Order tracking
📩 A tracking number will be emailed to you as soon as your order ships.
📍 You can track your parcel online at any time.
7. Damaged or lost parcels
📷 If your parcel arrives damaged, please contact us quickly with photos at:
📧 contact@chezcalinea.fr
📦 If your parcel is lost, an investigation will be opened with the carrier. This can take a few days depending on their process.
8. Need help?
Our customer service team will get back to you quickly and kindly 💌
📧 contact@chezcalinea.fr
