Privacy Policy

At Calinéa, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.

Last update: March 1, 2026

1. Data Controller

The controller responsible for processing your personal data is:

CALINEA LLP 24-26 Arcadia Avenue Fin009, London, N3 2JU, United Kingdom Email: contact@chezcalinea.fr

2. Data Collected

As part of your browsing and purchases on chezcalinea.fr, we collect the following data:

Data provided directly by you:

  • First and last name
  • Email address
  • Delivery postal address
  • Phone number
  • Payment information (processed exclusively by our secure service providers Stripe and PayPal, never stored on our servers)

Data collected automatically:

  • IP address
  • Type of browser and device used
  • Pages visited and duration of browsing
  • Source of visit (advertising, organic search, social media)
  • Purchase behavior data (products viewed, items added to cart)

3. Purposes and legal basis for processing

Purpose Legal basis
Processing and delivery of orders Contract performance
Customer service and dispute management Contract performance
Sending transactional emails (confirmation, tracking) Contract performance
Sending promotional offers Consent
Site improvement and statistical analysis Legitimate interest
Fraud prevention Legitimate interest
Compliance with legal obligations Legal obligation

4. Data Sharing

We never sell your personal data to third parties. Your data may only be shared with:

  • Carriers and logistics partners for the delivery of your orders
  • Payment providers (Stripe, PayPal) for the secure processing of transactions
  • Marketing partners (Meta, Google) for the display of targeted advertisements, in compliance with your cookie preferences
  • Technical providers (Shopify) for the operation of our online store
  • Legal and judicial authorities if required by law

Some of these providers may be located outside the European Union. In such cases, Calinéa ensures that appropriate safeguards are in place (standard contractual clauses, Privacy Shield certification, or equivalent).

5. Data Retention Period

Type of data Retention period
Order data 10 years (accounting obligation)
Customer account data 3 years after last activity
Marketing data Until withdrawal of consent
Browsing data (cookies) 13 months maximum

6. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct inaccurate data
  • Right to erasure: request the deletion of your data
  • Right to restriction: temporarily suspend processing
  • Right to object: object to processing for marketing purposes
  • Right to portability: receive your data in a structured format
  • Right to withdraw consent at any time for processing based on consent

To exercise these rights, contact us at contact@chezcalinea.fr. We commit to responding within 30 days.

If you believe your rights are not being respected, you may file a complaint with the CNIL: www.cnil.fr

7. Cookies and trackers

Our site uses cookies and trackers for the following purposes:

Strictly necessary cookies (no consent required)

  • Operation of the shopping cart
  • Authentication and security
  • Remembering your preferences

Analytical cookies (consent required)

  • Google Analytics: analysis of traffic and browsing behavior

Advertising cookies (consent required)

  • Meta Pixel: measurement of advertising performance and targeting on Facebook and Instagram
  • Google Ads: conversion measurement and remarketing

You can accept, decline, or customize your cookie preferences via our cookie management banner displayed during your first visit, or at any time via your browser settings.

8. Data Security

Calinéa implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or disclosure, including:

  • Secure HTTPS connection across the entire site
  • No storage of payment data on our servers
  • Access to data limited only to authorized personnel

9. Minors

Our site is intended for an adult audience. We do not knowingly collect personal data from individuals under 16 years of age. If you are a parent or guardian and believe your child has provided us with data, please contact us at contact@chezcalinea.fr.

10. Changes to the policy

Calinéa reserves the right to modify this policy at any time. In the event of a significant change, we will inform you by email or via a notification on our site. The date of the last update is indicated at the top of this page.

11. Contact

For any questions regarding your personal data:

Email: contact@chezcalinea.fr Response time: within 30 days maximum in accordance with the GDPR